Tanishaq Clothing

Return & Refund Policy

Effective Date: October 11, 2025
Last Updated: October 11, 2025

At Tanishaq Clothing, we strive to ensure complete customer satisfaction with every purchase. This Return & Refund Policy outlines the terms under which returns, replacements, or refunds may be requested for purchases made on https://tanishaq.com.

By placing an order with us, you agree to the terms stated below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received a damaged, defective, or incorrect product.
  • The product is unused, unwashed, and in its original condition with all packaging, tags, and labels intact.
  • A return request is submitted within the specified period (see Section 2).

Please note:

  • Minor variations in fabric color, texture, or weave — due to photography, lighting, or manufacturing — are not considered defects.
  • Custom-cut fabrics, sale items, and clearance stock are non-returnable and non-refundable unless defective.

2. Return Request Duration

Return requests must be raised within 7 days of receiving the order.
After 7 days, we cannot process any return or refund claims.

To initiate a return, contact our support team at:
📧 support@tanishaq.com
📞 9521216184

Please include:

  • Order ID
  • Product name and description
  • Reason for return
  • Photo or video evidence (if damaged or defective)

3. Return Process

Once your return request is received:

  1. Our team will verify your claim within 2–3 business days.
  2. If approved, you will receive return instructions and the return address.
  3. You must ship the product back within 5 days of approval.

Return Shipping:

  • For defective or incorrect products: we will arrange free reverse pickup or reimburse return courier charges.
  • For other approved cases: the customer is responsible for shipping costs.

4. Refunds

4.1 Mode of Refund

Refunds will be issued using the original mode of payment:

  • Online payments (UPI, Credit/Debit Card, Net Banking, Wallets): Refund credited to the same account used during purchase.
  • Cash on Delivery (COD): Refund issued via Bank Transfer or UPI after verification of account details.

4.2 Refund Duration

  • Refunds are processed within 7–10 business days after the returned product is received and inspected.
  • You will be notified via email or SMS once your refund is initiated.
  • Bank processing time may vary depending on your payment provider.

5. Replacement Policy

If you prefer a replacement instead of a refund:

  • Replacement is available only for the same product and design, subject to stock availability.
  • If the product is unavailable, a refund or store credit will be issued as per your preference.

6. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

  • Cut-length fabrics or customized measurements
  • Discounted or clearance items
  • Fabric swatches and sample orders
  • Products damaged due to improper handling or washing

7. Order Cancellation

  • Orders may be canceled within 12 hours of placing the order or before dispatch, whichever is earlier.
  • Once shipped, orders cannot be canceled.
  • Canceled orders (within the valid time frame) will be refunded in full via the original payment method within 5–7 business days.

8. Damaged or Missing Items

If you receive a damaged or missing item:

  • Contact us within 48 hours of delivery.
  • Provide unboxing video or photo evidence for faster resolution.
  • Once verified, we will issue a replacement or full refund at no extra cost.

9. Contact Information

For any return, refund, or order-related queries, please contact us:

Tanishaq Clothing
Operated by: PANKHI LAL MEENA
📧 Email: support@tanishaq.com
📞 Mobile: 9521216184
🌐 Website: https://tanishaq.com

10. Policy Updates

We may modify this policy from time to time to reflect updates in our practices or compliance requirements. The latest version will always be available on our website, with the “Effective Date” shown above.